What Our Policy Covers for You
Our legal terms set out exactly how your account data is stored, how transaction records from DANA, OVO, GoPay, and QRIS are retained, and under what circumstances we may share information with regulatory bodies. All deposit and withdrawal records — whether processed through GoPay, QRIS, or
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direct bank transfer — are stored for a minimum period required by applicable jurisdiction rules. If you access features from Jakarta or Surabaya, eligibility for certain services depends on local law. We do not sell your personal data to third-party marketing firms. Disputes arising from your
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account are first handled through our internal resolution team, reachable via live chat, before any formal escalation is considered. We review our legal terms periodically; the version published on this page is always the current binding edition.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.