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Your Account Terms at sand77 login

When you open an account with us, you agree to our Terms & Conditions — the rules that protect both you and our platform.

Account registration rulesDeposit and withdrawal termsDispute resolution process
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sand77 login Your Account Terms at sand77 login
POLICY HELP

How to Ask Questions About Your Terms

If you're unsure about any part of our Terms & Conditions or how they apply to your account, our support team is here to clarify.

Live chat Open the chat bubble in your lobby or on the homepage.
Email support Send a detailed message to our support email and include your account username.
Account settings Log in, go to Settings > Help & Terms, and submit a form about…
SECURITY & YOUR DATA

How We Protect Your Account & Information

Your security and privacy are built into our terms. We encrypt your login credentials and payment details, store them separately from your gameplay history, and never share your personal data with third…

Account encryption

Your username, password and payment method are encrypted end-to-end. Login details are never visible to our customer service team unless you explicitly share them during a support session.

Withdrawal verification

When you request a withdrawal to DANA, OVO, GoPay or your bank account, we verify your identity using the phone number and email linked to your account to block unauthorised transfers.

Data retention

Active account records are kept for the duration of your membership. After you close your account, we retain anonymised transaction data for 12 months for tax and legal compliance, then delete it.

Third-party sharing

We share data with payment processors (DANA, OVO, GoPay, QRIS) only to complete your transactions. No data is sold to marketers or used for purposes outside your account activity.

Cookie policy

Our platform uses cookies to keep you logged in, remember your preferences and prevent fraud. You can manage cookie settings in your browser; disabling them may affect your ability to access the lobby.

Contact for changes

To request access to your data, correct information or close your account, email support with your username. We action requests within five business days and send you a confirmation.

Terms & Conditions FAQ

Read answers to the questions our players ask most about our account rules, deposit and withdrawal terms, and how our policies work in practice.

You must be of legal age to open an account where local law permits. In most regions, this means you are 18 years or older. When you register, you confirm your age by ticking the eligibility box. If we discover an account holder is underage, we close the account and return any balance to the payment method used for deposit.

No. Our terms allow one account per person. If we discover duplicate accounts, we may suspend or close all of them without warning. This rule helps us prevent fraud and keep the platform fair for everyone. Use the same account every time you log in.

Go to the login page and click 'Forgot Password'. We'll send a reset link to the email address you registered with. Click the link, create a new password and log back in. If you do not have access to that email, contact our support team with your username and phone number and we will help you regain access.

Yes. When you deposit, we hold your payment securely and process it through our encrypted gateway. If a deposit fails, the money returns to your original payment method within one business day. Our terms require us to verify large withdrawals back to the same payment method you used to deposit, to prevent fraud and money laundering.

Once we approve your withdrawal request, DANA, OVO and GoPay transfers usually reach your account within one hour. Bank transfers may take up to two business days depending on your bank. We verify your identity first — this takes under 10 minutes if your details match our records. You can check your withdrawal status in your account history.

If you report an unauthorised transaction, a login from an unknown device or suspicious account activity, we immediately freeze your account to prevent further loss. We then review your login history and transaction records. If we confirm fraud, we refund the disputed amount to your original payment method and help you reset your security. Investigation usually takes three to five business days.

Yes. You can close your account at any time by going to Settings > Account > Close Account. We process the closure within one business day. Any remaining balance is transferred to your registered payment method. Your account data is retained for legal purposes but you lose access to the lobby immediately after closure.

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